FAQ

Frequently Asked Questions (FAQ) – OptraHub

1. What is OptraHub?

OptraHub is an online shopping platform that offers a wide range of quality products at affordable prices. Our goal is to deliver convenience and reliability with every order — right to your doorstep.

2. How can I place an order on OptraHub?

Placing an order is simple:

  1. Browse our product categories.

  2. Add your favorite items to the cart.

  3. Proceed to checkout and enter your shipping details.

  4. Complete payment — and your order will be on its way!

3. What payment methods do you accept?

We accept secure online payments through credit/debit cards, UPI, net banking, and other trusted gateways. All transactions are encrypted to ensure your data’s safety.

4. How long does delivery take?

Delivery usually takes 3–7 business days, depending on your location and product availability. You’ll receive tracking details once your order is shipped.

5. Can I track my order?

Yes! Once your order is dispatched, you’ll receive a tracking ID via email or SMS. Use it to track your shipment’s status in real time.

6. What is OptraHub’s return or refund policy?

We offer a 7-day return and refund policy for most products. If you receive a damaged or defective item, please contact us at info.ankittaak@gmail.com or call +91 92586 97452 for quick support.

7. How do I contact OptraHub customer support?

You can reach our support team by:
📧 Email: info.ankittaak@gmail.com
📞 Phone: +91 92586 97452
Our team is available Monday–Saturday, 10:00 AM – 6:00 PM (IST).

8. Does OptraHub offer international shipping?

Currently, OptraHub ships only within India, but we’re working on expanding our delivery network internationally soon.

9. Are my personal details safe with OptraHub?

Absolutely! We value your privacy and follow strict data protection policies. All personal and payment information is encrypted and never shared with third parties.